Site Terms and Conditions
Holiday Exchange Policy: Purchases made after November 22, 2009 may be returned or exchanged through January 17, 2010
Welcome to GUESS.ca. Please review the following basic rules governing your use of this site and purchase of products from this site (collectively, "Agreement").
Communications And Submissions
Due to customs restrictions, there may be items for sale in the US, but not available for sale in Canada, and vice versa.
Limitation Of Liability
Sales and Promotions
Limits on purchases
By ordering goods from GUESS, I hereby authorize UPS Supply Chain Solution (UPS SCS) chosen by GUESS to act as my agent, and to transact business with the CBSA (Canada Border Services Agency) to clear my merchandise, account for duties and taxes, to return merchandise to GUESS, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from GUESS. In this connection, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that GUESS can be reimbursed.
Consumers located in the US are not permitted to ship orders to international consignees.
Duties, Taxes and Brokerage Fees
ALTHOUGH GUESS ORDERS MAY BE RETURNED TO THE GUESS WAREHOUSE LOCATED IN CANADA, ALL ORDERS PLACED ON GUESS.CA ARE SHIPPED FROM ITS WAREHOUSE IN THE UNITED STATES; YOU WILL BE RESPONSIBLE FOR ALL IMPORT TAXES AND CUSTOMS DUTIES RELATING TO YOUR ORDERS. When you purchase merchandise from GUESS, you will be required to prepay import taxes and customs duties that may be levied by the destination country, and any disbursement fees, advancement fees or similar fees that may be imposed by the shipper, broker, the customs authority of the destination country or other party (collectively, “Import Fees”). We will make commercially reasonable efforts to estimate the amount of Import Fees (said estimate, the “Estimate”). However, the Estimate may be more or less than the final actual amount of Import Fees due and payable. We have no control over the Import Fees and cannot always predict with 100% accuracy what the final actual amounts may be. For greater certainty, you should contact your local customs office for further information on the import taxes and customs duties that may be applicable to your purchase.
YOU AGREE AND ACKNOWLEDGE THAT (I) THE ACTUAL IMPORT FEES MAY BE MORE OR LESS THAN THE ESTIMATE; (II) YOU (AND NOT US, THE BROKER, THE SHIPPER OR ANY OTHER PARTY) MUST BEAR THE RESPONSIBILITY OF PAYING ALL ACTUAL IMPORT FEES; (III) IN THE CASE THAT ANY ENTITY OTHER THAN YOU MUST PAY SOME OR ALL OF THE ACTUAL IMPORT FEES ON YOUR BEHALF TO EFFECT CUSTOMS CLEARANCE, YOU WILL REIMBURSE (UPON REQUEST) THAT ENTITY IN FULL FOR THE ACTUAL IMPORT FEES PAID ON YOUR BEHALF; (IV) FAILURE BY YOU TO PAY IMPORT TAXES IN A TIMELY MANNER MAY CAUSE DELAYS BEYOND OUR ORIGINAL DELIVERY ESTIMATES.
MOREOVER, IF YOU (OR THE RECIPIENT) SUBSEQUENTLY REFUSE OR FAIL TO ACCEPT THE DELIVERY OF THE MERCHANDISE, REFUSE OR FAIL TO PAY IMPORT FEES, AND/OR ATTEMPT TO RETURN THE MERCHANDISE TO AVOID PAYING IMPORT FEES: (1) THE COSTS YOU PREPAID GUESS FOR SHIPPING AND/OR HANDLING WILL NOT BE REIMBURSED TO YOU; (2) YOU WILL BE RESPONSIBLE FOR ALL CHARGES RESULTING FROM SAID REFUSAL OR FAILURE TO PAY IMPORT FEES (SUCH AS COSTS FOR SHIPPING AND HANDLING BACK TO GUESS AND ANY OTHER FEES RESULTING, DIRECTLY OR INDIRECTLY, FROM YOUR FAILURE TO PAY THE IMPORT FEES); (3) YOU ARE STILL RESPONSIBLE FOR ALL ACTUAL IMPORT FEES; (4) YOU WILL NOT REQUEST THAT UPS, GUESS OR ANY OTHER ENTITY REIMBURSE YOU FOR ANY IMPORT FEES PAID; (5) YOU MAY HAVE THE OPTION (DEPENDING ON LOCAL LAWS AND REGULATIONS) TO BE REIMBURSED BY A GOVERNMENTAL OR OTHER AUTHORITY FOR SOME OF ALL OF THE ACTUAL IMPORT FEES (AND YOU SHOULD CONTACT THE LOCAL CUSTOMS OFFICE FOR MORE INFORMATION ON THIS), BUT YOU (AND NOT GUESS, UPS OR ANY OTHER ENTITY) WILL BE RESPONSIBLE FOR TAKING ACTION TO TRY TO BE SO REIMBURSED; (6) IF UPS (OR THE SHIPPER, BROKER OR OTHER ENTITY) IN ITS SOLE DISCRETION DECIDES TO ATTEMPT TO DEAL WITH THE IMPORT FEES DIRECTLY WITH A GOVERNMENTAL OR OTHER AGENCY, WE WILL NO LONGER HOLD YOU RESPONSIBLE FOR THE IMPORT FEES; (7) ANY PORTION OWED TO YOU (AFTER ACCOUNTING FOR THE ITEMS DISCUSSED ABOVE) WILL BE REFUNDED TO YOU AND (8) ANY PORTION OWED TO US (AFTER ACCOUNTING FOR THE ITEMS DISCUSSED ABOVE),THAT WE HAVE NOT ALREADY COLLECTED FROM YOU, WILL BE BILLED TO YOU THROUGH YOUR INITIAL METHOD OF PAYMENT.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that UPS supports. Value Added Tax (VAT) rates are set by the Canada. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the international checkout.
The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.
UPS contracts with suppliers with warehouses located in the U.S., including GUESS.ca, to avail said suppliers’ merchandise to consumers, such as you ("you"), for delivery to addresses outside of the U.S. through the UPS network, and to provide you with an opportunity to purchase such merchandise at a price and in a currency selected by you, inclusive of international shipping costs, brokerage and customs clearance costs, import duty and sales taxes exclusive of any surcharges which may be imposed by the issuing bank of the credit card you use on transactions with companies domiciled in the United States. You acknowledge that GUESS shall be entitled to verify the authenticity and sufficiency of the payment information you provide, and if GUESS is unable to verify the information automatically, GUESS representatives may contact you and/or your tender type issuer to confirm your identity and/or your intent to place the order. GUESS has not accepted an order from you, and makes no commitment of any kind to provide merchandise to you, until GUESS has accepted your order and ships the merchandise that you ordered. If you are under 18, considered a minor in your local jurisdiction, or the equivalent thereof, you may use this checkout only with involvement of a parent or guardian. GUESS reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Title to Goods
All items purchased from GUESS are made pursuant to a shipment contract. After GUESS fulfills an order you have placed, title of said merchandise shall transfer from GUESS to you, in the United States, at the time GUESS ships the merchandise to you from GUESS's facility in the U.S.
Non-Commercial Use Intent and Compliance with Applicable Export, Import and Sanctions Law(s)
GUESS merchandise available through GUESS.ca is intended for non-commercial use, and purchase of any merchandise for resale purposes is prohibited. Further, by agreeing to these terms and conditions, you are certifying that any items purchased from GUESS.ca will not be exported, sold, or transferred in violation of any applicable laws, including, but not limited to, the U.S. Export Administration Regulations or applicable U.S. sanctions and embargoes administered by the U.S. Department of the Treasury and any applicable Canadian laws or regulations. It is your responsibility to know the laws in the country into which you are importing. By purchasing such items you are acknowledging that said import does not violate any laws or regulations in the country into which the purchase will be imported.
No exchange rates will be applied for Canadian transactions.
While we take pride in every GUESS product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Original receipts required for all returns/exchanges. Shipping charges are not refundable. GUESS.ca gladly accepts the return of full-priced merchandise purchased with the original receipt and tags attached for up to 30 days after purchase; sale merchandise (with original receipt and tags attached) may be returned to our Canadian warehouse for a refund. GUESS gladly accepts defective merchandise with original receipts up to 30 days after purchase, certain exceptions may apply. All swimwear must have sanitary strips and tags attached to be eligible for return. All pierced jewelry, underwear, fragrances, lotions and items marked “final sale” may not be returned or exchanged. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. Please indicate on the back of your invoice if you wish to have a merchandise return card issued for your gift return; if this is not selected, the refund will be processed back to the original payment method on the order.
GUESS merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
The Return/Exchange label on your invoice is not pre-paid; customer is responsible for all return shipping fees; we are unable to accept COD deliveries. If you have misplaced your Return/Exchange label, please send your pre-paid, insured package to:
GUESS CANADA CORPORATION
Att : E-commerce Return
8275, 19th AVENUE
MONTREAL ( QUEBEC) CANADA
For an Exchange:
Call us toll free at 1-877-44-GUESS (1-877-444-8377)) so that we can assist you with your replacement merchandise.
Maximum order value
Maximum order value is US $2,500 for all orders placed in any 30 day period.
GUESS.ca accepts VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. With credit card orders, we will not bill your card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. GUESS reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone.
Shipments from GUESS.ca are available only in Canada. Each order can be shipped to one address only. Your GUESS.ca tracking number will be included in your shipment confirmation email. If you are registered at GUESS.ca, simply Sign In with your Username and Password and go directly to the Order History section. Follow the link directly to the UPS site and enter your GUESS tracking number.
Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.