A Note on Offers, Sales, Promotions and Discounts:
Unless otherwise stated, prices on full price, sale and promotional items cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Offers are not valid on previously purchased merchandise or purchases of gift cards. GUESS?, Inc. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice.
Q: How will I know if my order is confirmed?
A: If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your GUESS order tracking number.
Q: Can I make changes to my online order?
A: Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.
Q: How can I track my order?
A: A: Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier. You can track the progress of your package(s) OrderTracking.
Q: What if I place an order and GUESS doesn't have the item in stock?
A: While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, we are unable to accept back orders at this time.
Q: How should I care for my GUESS products?
A: To fully enjoy your new GUESS products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.
For Dark Denims: Add 1/2 cup of white vinegar to the water when you wash your jeans for the very first time. This helps to set the dark dye in the fabric. Always wash denim inside out, zipper up, to prevent excess wear and delay fading.
For Ribbed Knits: To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.
For Silk Screened Items: Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.
For Items Decorated With Rhinestones Or Glitter: Follow the same instructions for Silk Screened items.
Unless otherwise stated, prices on full price, sale and promotional items cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Offers are not valid on previously purchased merchandise or purchases of gift cards. GUESS?, Inc. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice. Quantities are limited; no rain checks will be issued.
